K2view at Gartner Data & Analytics Summit 2025: Bringing GenAI and enterprise data to production at scale, to transform customer service

Gartner Data & Analytics Summit 2025 in Orlando was an amazing event! The theme of this year’s summit, “From Inspiring Exploration to Leading Execution” was spot on, as it reflected the transition enterprises are taking from experimenting with GenAI to real-world, value-driven, at-scale implementations. 

In that spirit, K2view shared two real production cases, demonstrating how their customers are using GenAI and customer data to cut contact center handle times, boost first contact resolution, delight customers, and onboard agents faster.

K2view Speaking Session - Why data products are critical for GenAI success 

K2view’s session on Why data products are critical for GenAI success illustrated how leading enterprises tackle data hurdles for large-scale GenAI deployments. 

The focus was on using customer data and GenAI to transform customer service, and K2view’s experts discussed how organizations are gaining trust and confidence and move forward to more mature customer service use cases like virtual assistants and customer chatbots. 

The team also shared 2 real-world case studies demonstrating how their customers are using GenAI and customer data to cut contact center handle times, boost first contact resolution, delight customers, and onboard agents faster.

• See the full session here 

• Read the full case study here

Insights from the K2view team 

At the Gartner event, I had the opportunity to speak with the K2view team about what it really takes to prepare enterprise data for AI.

• Ronen Schwartz, K2view CEO, discussed major trends from the summit, insights from Gartner analyst sessions, and how K2view is helping organizations move beyond GenAI experimentation to real-world business impact.
  Ronen also highlighted why data integration, security, and compliance are now mission-critical for businesses looking to scale GenAI.
  See the full interview here

• Simon McVeigh, Global VP Sales Engineering at K2view, focused on how to strike that delicate balance between data privacy and the need for instant, dynamic data access for agentic AI. And how K2view is tackling this head-on and empowering agentic AI initiatives with secure, real-time data.
  Check out the interview here

• Iris Zarecki, Product Marketing Director at K2view, and I had a chat on the most impactful GenAI use cases in customer service. Iris highlighted how with the right data strategy, enterprises can unlock huge opportunities for operational efficiency and CSAT. But for GenAI to truly deliver value, it needs to be powered by trusted, real-time enterprise data.
  Check out the interview here

Final Thoughts 

I saw 2 very strong buzzwords this year at the Gartner Data & Analytics Summit 2025: Get your data AI-ready and AI agents.  

But your AI agents need data, and K2view makes your enterprise data available to AI agents so that your GenAI applications are grounded by the organization’s enterprise data. During the summit, the company launched K2view Data Agent Builder, that represents a significant breakthrough in agentic AI development. By empowering teams to build intelligent data agents with minimal coding effort, they can unlock the full potential of their enterprise data and create innovative applications that drive business value. K2view Data Agent Builder is now generally available. To experience it live, visit: https://www.k2view.com/k2view-genai-demo

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Best, 

Ravit Jain 

Founder & Host of The Ravit Show